Voucher order - Right of withdrawal: Payment for the ordered vouchers is made in advance by bank transfer or credit card (credit card details are only disclosed by telephone for data security reasons). We grant our private customers (consumers) a cancellation period of 14 days. Saturdays, Sundays and public holidays count. The deadline begins when the voucher is delivered. It is sufficient if the declaration of withdrawal is sent within the deadline. Simply returning the voucher does not constitute a declaration of withdrawal.
In the event of withdrawal, you are obliged to permanently delete the relevant vouchers from your system or to destroy vouchers that have already been printed out and to confirm this to us (the customer is liable for misuse), after which the voucher purchase price will be refunded minus shipping costs and the voucher issuing fee of 25. - Euro instead (there are no shipping costs for electronic transmission). The costs of postal returns are borne by the customer. Gift vouchers only become valid upon payment of the voucher value and are excluded from the right of withdrawal after payment. Payment deadline: Before redeeming the voucher or a maximum of 14 days after receiving the voucher (Saturdays, Sundays and public holidays count).
Information on online dispute resolution in accordance with Art. 14 Para. 1 ODR-VO
The EU Commission offers the possibility of online dispute resolution on a platform it operates (so-called “OS platform”). The OS platform can serve as a contact point for the out-of-court settlement of disputes arising from online purchase contracts or service contracts. This platform can be reached via the external link: http://ec.europa.eu/consumers/odr.